Refund policy

At Diraah, quality comes first — every product passes our quality checks before it reaches you, and we stand behind our fabric with a Lifetime Warranty. But when something does go wrong, this policy is here to make it right, quickly and fairly, so you can shop with complete confidence.

1. What Can Be Returned

We accept return requests only for the following two reasons:

• You received the wrong item — meaning Diraah shipped a different product, colour, or size than what you ordered.
• You received a defective or damaged item — a manufacturing fault, or damage that occurred in transit.

Change of mind, ordering the wrong size for your bed, or simply not liking the product after purchase are not eligible reasons for a return.

2. Colour & Texture Disclaimer

Due to differences in device screens, monitor calibration, and studio lighting used in our photoshoots, the actual colour or texture of a product may vary slightly from what you see on screen. This is a natural variation, not a defect, and products cannot be returned or refunded for this reason.

3. Reporting Window — 48 Hours

Please inspect your order as soon as it arrives. If you've received a wrong or defective item, you must report it to us within 48 hours of delivery.

4. Return Shipping Window — 7 Days

Once your claim is reviewed and approved by our team, you will have 7 days from the date of approval to ship the item back to us.

5. How to Register a Complaint

All complaints must be registered through one of the following channels only with clear photos (and ideally a short unboxing video) showcasing the issue and your order number:

• A WhatsApp message to +92 339 0005988
• An email to diraahofficial@gmail.com

Please note: calling us is welcome for general questions, but a return/complaint is only officially registered once submitted via WhatsApp message or email. Phone calls alone do not open a claim.

6. Return Shipping

• Our team will respond within 48 hours, excluding Sundays and official holidays. Once your claim is preliminarily reviewed and approved, we'll share the return address and shipping instructions with you.
• Diraah will bear the return shipping cost.

7. Condition Requirements

To be eligible, the item must be:

• Unused and unwashed
• With the original Diraah hang tag attached
• In its original packaging

8. Resolution — Replacement or Store Coupon

• If the item is available in stock, we will send a free replacement.
• If it is not available, we will issue a Diraah store coupon equal to the price you paid, valid for 14 days from the date the coupon is issued (via WhatsApp or email).
• We do not offer cash refunds under any circumstance.

9. Multi-Piece Bundles

If your order is a bundle (e.g., a bundle of 3 pieces) and only one item in it is wrong or defective, only that specific item will be returned and replaced or refunded — the rest of the set is not affected.

10. Final Decision

All return requests are reviewed and approved at the discretion of Diraah's return team based on physical inspection of the item.

11. If a Claim Is Not Approved

If, after inspection, your claim is not approved, we will notify you with the reason. To have the item sent back to you, you will need to pay the return delivery charge to Diraah in advance; the item will only be dispatched back to you once this payment is received.

If payment is not made within 7 days of being notified, we will consider the item unclaimed, and Diraah will not be responsible for storing or returning it after that point.