Lifetime Warranty

At Diraah, quality comes first — every product passes our quality checks before it reaches you, and we stand behind our fabric with a Lifetime Warranty.

1. What This Warranty Covers

This warranty covers fading, shrinkage, or linting that is abnormal or disproportionate to the product's age and reasonable use. It does not cover the natural wear a textile product will show over many years of ownership and regular washing.

2. Conditions — Proper Fabric Care Required

This warranty is valid only if the product has been cared for as follows:

  • Use neutral / mild detergents only — no harsh chemical detergents
  • No bleach or bleaching agents
  • Machine wash on a gentle cycle; dry naturally (avoid tumble drying) and iron on low heat if needed
  • Wash dark colours separately
  • Avoid direct, prolonged sunlight exposure when drying

3. How to Register a Claim

All warranty claims must be registered through one of the following channels only:

  • A WhatsApp message to +92 339 0005988
  • An email to diraahofficial@gmail.com

Your claim must include:

  • A clear video showing the fading, shrinkage, or linting being claimed
  • Proof of purchase — your order number and/or order confirmation screenshot (the Diraah warranty card included in your packaging does not carry order details, so proof of purchase is required to verify and process every claim; claims without proof of purchase cannot be processed)

Phone calls are welcome for general questions, but a warranty claim is only officially registered once submitted via WhatsApp or email.

4. Return Shipping

  • Our team will respond within 48 hours, excluding Sundays and official holidays. Once your claim is preliminarily reviewed and approved, we'll share the return address and shipping instructions with you.
  • Diraah will bear the return shipping cost.

5. Resolution

Once your claim is approved:

  • If the item is available in stock, we will send a free replacement.
  • If it is not available, we will issue a Diraah store coupon equal to the price you paid, valid for 14 days from the date the coupon is issued (via WhatsApp or email).
  • We do not offer cash refunds under any circumstance.

6. Final Decision

All warranty claims are reviewed and approved at the discretion of Diraah's team based on physical inspection of the item and the evidence provided.

7. If a Claim Is Not Approved

If, after inspection, your claim is not approved, we will notify you with the reason. To have the item sent back to you, you will need to pay the return delivery charge to Diraah in advance; the item will only be dispatched back to you once this payment is received.

If payment is not made within 7 days of being notified, we will consider the item unclaimed, and Diraah will not be responsible for storing or returning it after that point.